Privacy Policy

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Privacy Policy

HB Money Trasnfer (HB Money”) of 144 Calder Street, Glasgow, G42 7QP is a data controller of your personal information.

When we mention HB Money Trasnfer, "we", "us" or "our" in this privacy policy, we are referring to the relevant company for processing your data. “Personal information” means information that is about you or from which we can identify you. This privacy notice describes how we deal with your personal information. We are the data controller of this information under relevant data protection laws because in the context of our business relationship with you we decide how and why it is processed in the ways explained in this privacy notice.

We can be contacted at any time including if you have queries about this privacy notice or wish to exercise any of the rights mentioned in it.

You will see at the end of this privacy notice that we mention the privacy notices of relevant third parties. We do need to share these with you. Please read them carefully and contact those organisations if you have questions (their details are in their notices).

This privacy notice may be updated from time to time. You should check webpage regularly so that you can read the up to date version. We may send you an updated copy (depending on whether we are required to do that or not).


We may collect certain personal information which (either on its own or when combined with other information we hold about you) allows us to identify you as an individual and which is about you. We set out below personal information that we generally process in connection with all our products and services.


This includes:

Basic Personal Data

  • Your title, full name, signature, and contact details, including for instance your email address, home and mobile telephone;
  • Your home address;
  • Your date of birth and/or age;
  • Your place of birth, nationality;
  • Demographic information such as age and gender;

Data To Comply With Money Laundering Regulations:

  • Proof of your identity, such as a passport, driving licence, national ID card or residence permit;
  • Proof of address, such as a utility bill or bank statement;
  • Details on the source of funds being sent, for example occupation details, payslips, credit card statements, tax rebate receipts or bank loan agreements.

Personal information obtained from third party sources (where you have provided the relevant permission), including:

  • Facebook, Twitter and Google profile contact information, images and names;
  • Banks and payment service providers used to transfer money to us;
  • Advertising networks; and
  • search engine providers (such as Yahoo or Google).

Technical data, including:

  • Information about your visit to our website, including page views, the length of visits to certain pages;
  • app downloads;
  • operating system;
  • IP address; and
  • browser type.

When you download our Mobile App, in addition to the information mentioned above we collect and process:

  • Information you give us. This is the information that you consent to give to us about you when you download or register to use the Mobile App, subscribe to our services or by corresponding with us. This information includes identity, contact, financial and marketing and communications data. If you contact us we will keep a record of that correspondence
  • Information we collect about you and your device. Each time you use our Mobile App we will automatically collect information on the type of device you use, operating system version, and system and performance indication. We may send you push notifications from time-to-time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.
  • Location Data. We may collect your location-based information for the purpose of locating a place that you may be searching for in your area. We will only share this information with our mapping provider ( for the sole purpose of providing you with this service. If you wish to use this particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time. You may opt-out of location based services at any time by editing the setting at the device level.
  • Mobile Analytics Data. We may collect this data to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the mobile app, the events that occur within it, aggregated usage, performance data, and where the mobile app was downloaded from. We do not link the information we store within the analytics software to any personal data you submit within the mobile app.

We will generally collect your personal information from you directly. If you are introduced to us by a broker or other intermediary, we will obtain some personal information about you indirectly from them when they introduce you to us.

In addition, we obtain your personal information from other sources such as Fraud Prevention Agencies, and other organisations to assist in prevention and detection of crime, police and law enforcement agencies.

Some of the personal information obtained to verify your account will have originated from publicly accessible sources. In particular, the information will draw on court decisions, bankruptcy registers and the electoral register (also known as the electoral roll). We confirm that the third parties used to verify information include:

  • Information about your visit to our website, including page views, the length of visits to certain pages;
  • Trace Genie
  • Trace Smart, a Lexis Nexis product; and
  • Credit Safe.

We recommend that you check the privacy policies on the websites of each of these organisations and contact those organisations if you have any questions (their details are in their policies).


At your request, where you provide us with information about third parties, e.g. recipients of transfers, we will also collect personal information in relation to those people (“Receiver Information”). By providing us with such information you confirm that you have obtained any necessary permissions from such persons to the reasonable use of the Receiver Information for such purposes in accordance with this notice, or are otherwise permitted to give to us the Receiver Information on their behalf. Please ensure that those other people are aware of this notice and that the provisions of this notice are clearly communicated to them.


We will only use your personal information when the law allows us to do so. Most commonly we use your personal information in the following purposes:


We need to collect your personal information in order to process your transactions. To do so we require you and your beneficiaries bank account details or full name and address. Without the Receiver Information we would not be able to fulfil your transactions.


As a regulated institution, HB Money Trasnfer must comply with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. As a result, HB Money Trasnfer (and its partners) must conduct Know Your Customer (“KYC”) and Customer Due Diligence (“CDD”) checks to comply with legal and regulatory obligations. Any personal information obtained for the purposes of preventing money laundering or terrorist financing is only used for that purpose. There may be occasions where use of the data is permitted under another enactment. All of this helps us keep our service safe and secure.


We may process your personal information to provide you with certain types of marketing communication that we believe will be relevant and of interest to you. This helps us to provide a more personalised service. We will always endeavour to make these communications relevant and un-intrusive, and you are able to object to marketing communication from us at any time.


We may collect and analyse data such as website or app visit logs, on our own or by using services of third parties, in order to improve the quality of our service.In addition, we may share your personal data with third parties when it is necessary for the fulfilment of the service or to comply with applicable laws. We set out below some purposes for which we may share your personal information with third parties:

  • we may share your personal information with third parties, such as our partners and intermediaries, when they are necessary for the fulfilment of the service; and
  • we may share your personal information when required by law, for example for the purposes of security, taxation and criminal investigations.

We may also, from time to time, ask you for your consent for other purposes, which we will explain to you at the time. Much of what we do with your personal data is not based on your consent and is instead based on other legal grounds. However, for processing that is based on your consent, you have the right to revoke that at any time.

We may also, from time to time, ask you for your consent for other purposes, which we will explain to you at the time. Much of what we do with your personal data is not based on your consent and is instead based on other legal grounds. However, for processing that is based on your consent, you have the right to revoke that at any time.

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